Reference

Terms That Govern Your napa4d Account

These terms set the rules between you and napa4d when you open an account, make deposits through DANA, OVO, or GoPay, and access any part of the lobby.

Account eligibility applies where local law permitsDeposits via DANA, OVO, GoPay are coveredOne account per person, strictly enforcedTerms updated when rules changeIndonesia-region access subject to local law
napa4d Terms That Govern Your napa4d Account
HOW WE HANDLE THIS

Account Security and Policy Commitments

Agreeing to these terms also means you can expect us to hold up our side. Here is how we handle the areas that matter most to your account: data handling, security practices, payment verification, and what you can request from us at any time.

Data Handling Account data you submit — name, wallet details, contact info — is used only to operate your account and process transactions via DANA, OVO, or GoPay. We do not sell it.
Account Security Each account is protected by login credentials and OTP verification. If you believe your account has been accessed without permission, contact support immediately to lock it.
Retention and Deletion We retain account records for the period required by applicable rules. You can request a review of what we hold. Requests are handled through the email support channel.
Requesting Changes To correct personal details, update your registered wallet, or close your account, submit a request via live chat or email. We will confirm the change once verification is complete.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you need to flag a concern about your account, wallet transaction, or access rights, we have three ways to get in touch. Questions from players in Depok or anywhere across Indonesia follow the same contact path — reach out, describe the issue clearly, and our team will respond through the channel you used.

Live Chat Open the chat widget from any page in your account area. Describe your terms-related question and a support agent will respond directly during staffed hours.
Email Support Send a detailed message to our support address shown in the account help section. Include your registered account ID so we can locate your record quickly.
Account Help Centre The help centre lists common terms questions by topic — wallet rules, account suspension, withdrawal holds, and eligibility. Check there first for a quick answer.

Common Questions About These Terms

The questions below cover the parts of our terms that come up most often. If your question is not here, reach out through live chat or email and we will clarify directly.

Yes. All wallet transactions — including DANA, OVO, and GoPay deposits and withdrawals — are covered by these terms. Each wallet's own provider rules also apply on their end.

No. One account per person is strictly enforced. Duplicate accounts may be closed and any associated balance held pending a review process described in the account terms.

We update the revision date at the top of this page when a material change is made. Continuing to use your account after that date means you accept the updated version of the terms.

Access depends on local law and is available only where permitted in your region. You are responsible for confirming that using this platform is allowed under the rules that apply to you.

Submit a request via live chat or the support email address shown in your account help section. Include your account ID. We verify the request before applying any change.

Contact us through live chat or email with your account ID and the transaction reference. The dispute process outlined in these terms sets out how we review and respond to such cases.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.